Analytics
Usage and billing
Review customer-scoped workspace runtime, managed AI activity, reconciliation status, and billing readiness.
Who can view usage
Customer admins can view Analytics for their own customer account. Customer members are intentionally denied Analytics. Platform operators use Analytics for onboarding review, support, and billing handoff.
What the numbers mean
| Field | Meaning |
|---|---|
| Workspace runtime | Observed workspace activity for the selected period. |
| Managed AI usage | Customer-attributed provider activity when reconciliation is configured. |
| Reconciled status | Whether provider-side usage was matched to the customer account. |
| Billing state | Whether workspace creation is allowed by billing, trial, or prepaid readiness. |
Usage data should be treated as account evidence. It should not include prompts, responses, transcripts, raw provider payloads, API keys, cookies, or workspace Secret values.
How to review usage
- Open Analytics.
- Confirm the customer scope.
- Choose the period you need.
- Review workspace runtime first.
- Review managed AI usage and reconciliation status.
- Use billing state to decide whether setup, funding, or support action is needed.
Reconciliation timing
Provider reconciliation can lag provider billing systems. If a current-day number looks low or missing, note the selected period and reconciliation status before escalating.
For formal billing questions, include the customer account, period, visible totals, and reconciliation status. Do not include payment secrets, invoice payloads, provider account secrets, or webhook details.
Why provider IDs are hidden
Customer-scoped Analytics intentionally hides provider project IDs and secret-bearing provider metadata. That is expected. The UI should provide useful usage status without exposing operational identifiers.
Billing readiness and workspace creation
Workspace creation depends on account billing state. Verified paid access or an approved trial can allow create when other readiness gates are clear. Prepaid accounts also need funded workspace-time and managed-AI balances before create proceeds.
Done When
- Analytics opens only for customer admins or operators.
- The selected customer scope is correct.
- Billing state matches approved trial, prepaid, or paid access.
- Reconciliation status is understood before quoting a final billing number.